Remington maintains a strong commitment to providing excellent service to all visitors to this Web site, including respecting your concerns about privacy. We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site, including and Remingtonhotels.com, which are listed in this privacy statement ("Statement").
This Statement contains numeous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
If after reviewing this Statement, you have any questions or privacy concerns please send an email to firstname.lastname@example.org
or send a letter to:
14185 Dallas Parkway Suite 1150
Dallas, Texas 75254
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you: access the Web site from a link in an email that we sent; are a Remington Club member member and log-in to your account; or have created a profile and log-in when you access the Web site. In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site. We also use this information to better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.
Information We Collect and How We Use It
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, Remington Club membership number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:
send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel,notify you about special offers and promotions as described in the email section of this privacy statement, send you copies of your hotel bills when you request them or subscribe to the eFolio feature, as well assend you periodic satisfaction or market research surveys.
You can opt out of marketing emails at any time. You can also opt out of Remington research surveys. The same types of information would be requested to complete a gift certificate purchase, register for a Remington promotion or enter a sweepstakes. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.
The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at Remington or another Remington managed hotel unless you tell us otherwise, the information you provide will be used by us for marketing of Remington and other Remington products. Remington may use the services of third-party mail houses for the sole purpose of mailing materials.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https." After information reaches Remington, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Remington or Remington. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the Web sites covered by this privacy statement is generally processed and stored in the United States.
Travel Related Services
To provide you with a single source for purchasing packages that include other travel-related services such as airline tickets or rental cars, we have entered into agreements with select reputable third-party travel companies that aggregate inventory information from suppliers such as airlines and car rental companies. If you desire to purchase a package that is facilitated through RemingtonHotels.com you will be linked to a Remington branded Web site that is hosted by the travel company. If you choose to purchase a package, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., airlines) for processing. We have entered into contracts with these third-party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request. The same security and privacy commitments have been obtained from the suppliers. However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner, in the past or in the future, is subject to their privacy statement and practices, for which Remington nor Remington, LP has no responsibility.
Disclosure of Information to Third Parties
In addition to the travel-related services and required information sharing described directly above, Remington does use the services of third parties, such as fulfillment houses, email service providers and mail houses that process mail for the Remington group of managed and owned hotels, persons authorized by you, and marketing companies that provide these services for the Remington Hotel, LP and Remington. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose Remington specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale or transfer of personally identifiable information to entities outside of the Remington or Remington and our third party service providers for any non-Remington use without your approval.
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless RemingtonHotels.com can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on RemingtonHotels.com. In addition, Cookies are used to: Allow registered users to sign in without typing their sign-in name each time; Measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access; and Provide functionality such as online reservations and other functionality that we believe would be of interest and value to you.
Cookies do not corrupt or damage your computer, programs, or computer files. We use third-party advertising technology to serve ads when you visit our Web site and sites upon which we advertise. This technology uses information about your visits to this Web site and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our Web site and whether a reservation on RemingtonHotels.com is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable. You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.
Remington and its third-party service providers use pixel tags (also known as "clear gifs" "beacon gifs" etc.). Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with Remington. Remington and our email service provider use pixel tags to: Track customer response to Remington advertisements and Web site content; Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor; Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.
Emails about Special Offers and Promotions and Opt-Out
It is our intention to only send you email communications that will be useful to you and that you want to receive. When you create a personal account, make a reservation, or request a copy of your hotel bill via email and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to Remington's offers which may also include the promotions of select, reputable third parties with whom we have a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send Remington related email. We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribing from all marketing communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out online. Please allow 10 business days for us to process your opt-out.
This is a United States Web site and is subject to laws of the United States and the State of Texas. Remington will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Remington guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country. If you are a customer who resides in the State of California, you have the right to request from Remington a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year.
RemingtonHotels.com Changes to Your Privacy Rights
In the future, we may need to change this privacy statement. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on August 8, 2006.
Remington does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Remington marketing communications.